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Frequently Asked Questions

What types of watches do you repair?

We specialize in repairing a wide range of watches from various renowned brands. As an authorized service center for multiple brands, we provide expert repair services for mechanical, digital, and quartz watches, including battery replacements, water resistance testing, movement repairs, and more.

How do I know if my watch is eligible for repair under warranty?

Warranty coverage depends on the brand and model of your watch. If your watch is still under warranty and has not been tampered with or improperly serviced, it may be eligible for free repairs or replacement. Please provide proof of purchase to help us verify warranty status.

How long will my watch repair take?

Repair times vary depending on the issue and the availability of parts. Typically, repairs can take anywhere from a few days to a few weeks. We will provide you with an estimated time frame when we assess your watch.

Can you repair watches that are no longer under warranty?

Yes, we can repair watches that are no longer under warranty. We offer competitive pricing for out-of-warranty repairs, and our experienced technicians will assess your watch to provide the best solution.

Do I need to make an appointment for watch repair?

You can walk in with your watch during our regular business hours for most repair services. For more complex repairs or if you prefer a specific time slot, we recommend scheduling an appointment in advance.

How can I get an estimate for my watch repair?

You can either bring your watch into our service center or send it to us for an evaluation. Once we assess the issue, we will provide you with an estimate for the repair, including parts and labor costs.

What types of repairs do you offer?

We offer a wide range of services, including:

  • Battery replacement
  • Movement repair or replacement
  • Dial and hands repair
  • Water resistance testing
  • Bracelet/strap replacement
  • Polishing and case restoration
  • Crystal replacement

How can I check the status of my repair?

You can contact us by phone or email to inquire about the status of your watch repair. We will update you once your repair is complete, and we’ll inform you if any additional work is needed.

Do you provide a warranty on repairs?

Yes, we offer a warranty on all repairs performed at our service center. The duration and terms of the warranty depend on the type of repair and the brand of the watch.

How do I know if my watch is authentic?

As an authorized service center for multiple brands, we only work with genuine parts and watches. If you’re concerned about the authenticity of your watch, we can inspect it and verify its legitimacy for you.

More Frequently Asked Questions

    Can I send my watch in for repair?

    Yes, we accept watches for repair through mail. Please contact us for instructions on how to securely send your watch for service. Be sure to include all necessary details and proof of purchase if applicable.

    What should I do if my watch is not functioning correctly?

    If your watch is not working properly, we recommend bringing it in for an assessment. Common issues include a dead battery, damaged movement, or a need for water resistance testing. Our technicians will diagnose the problem and advise you on the necessary repairs.

    Can I track my watch repair order?

    We provide tracking information for any shipments related to your repair. You will receive updates once your watch is in transit and when it is ready for pickup.

    What brands do you service?

    As an authorized service center, we are proud to provide expert repair services for a wide variety of brands. Please contact us if you need to confirm that we handle your specific brand.

    Do you offer logo printing on watch dials?

    Yes, we provide custom logo printing on watch dials. Whether you’re a brand looking to personalize your watches or an individual needing a custom logo, we can accommodate various designs.

    Do you offer engraving services for logos on watches?

    Yes, we offer logo engraving on various parts of the watch, such as the back of the case, the bezel, and even the bracelet. Engraving provides a more permanent and sophisticated touch compared to printing. Our engraving service is precise and can accommodate both simple and intricate logos

    What’s the difference between logo printing and engraving?

    Logo Printing: This method involves applying ink or other substances onto the dial or other areas of the watch. It's a quicker and more cost-effective process. It’s ideal for detailed designs and multiple colors.

    Logo Engraving: This involves carving the logo into the surface of the watch. It creates a permanent mark and adds a premium feel to the watch. Engraving is typically used for smaller areas, like the back of the case or the side of the bezel.

    What is the cost for logo printing or engraving?

    The cost varies depending on the design, the size of the logo, the method used (printing vs. engraving), and the number of watches ordered. Please contact us for a customized quote based on your specific requirements.

    Can I add custom text along with my logo?

    Yes, you can add custom text along with your logo on the watch dial, case, or other areas. Whether it’s a brand name, personal message, or specific information, we can incorporate the text to complement your design.